Because all of our products are hand crafted using organic and natural materials, each and every cut and stitch is unique.
Please be aware that no two products of the same design and constriction are exactly alike.
Every single piece is hand crafted to order, so please allow 4 - 6 weeks for delivery once your order is submitted. Some exceptions may apply - If you’d like your order to be completed and shipped sooner, please feel free to contact firstname.lastname@example.org and we’ll see what we can do. Please note that there may be a small fee for rush completion and delivery.
returns and exchanges
We will gladly accept returns for a full refund on all unused products when requested within 7 days of delivery. Items being returned must have tags attached and show no signs of wear. Once we receive your returned item, we will review the transaction and submit a refund. Please note that it may take up to 10 business days for the funds to post to your bank account.
We are happy to accept exchanges within up to 14 days of receiving your order. Items being exchanged must have tags attached and show no signs of wear.
Any return or exchange requests submitted outside of the time period stated above are considered a final sale.
Custom orders, anything embossed, and all sale items are final sale.
Please note that all shipping fees are non-refundable and return shipping fees are the responsibility of the customer.
We recommend using a trackable shipping service when processing your return as we are not responsible for any returns that have been lost in the mail.
We will always do everything we can to make sure that you are happy with your transaction but we reserve the right to refuse a return or exchange if any of the above conditions have not been met.
Request a return authorization (RA) by emailing email@example.com
Please address all returns and exchanges to:
deWolfe Leather Goods RETURNS
250 Newbury Street
Boston MA 02116